Front of House Excellence
Transform your front of house from order-takers into revenue drivers.
Book a Free Strategy CallThe Challenges You Face
Sound familiar? You are not alone.
Inconsistent Service
Guest experience varies wildly depending on who is on shift.
Low Average Spend
Staff take orders but do not actively sell, leaving revenue on the table.
Slow Table Turns
Covers per hour below potential because of poor pacing and floor management.
High Staff Turnover
Front of house staff leave quickly because there is no development path or structured training.
What We Deliver
Practical expertise that drives measurable results.
Service Standards Framework
Clear, documented standards for every touchpoint from greeting to farewell that staff can learn and managers can audit.
Upselling & Revenue Training
Practical techniques for suggestive selling that feel natural, not pushy, with measurable targets per shift.
Floor Management
Optimise table allocation, section management, and service pacing to maximise covers without sacrificing experience.
Team Development
Progression frameworks, training plans, and incentive structures that reduce turnover and build a stronger team.
How We Work
A clear process from first conversation to measurable results.
Mystery dine assessment
We experience your restaurant as a guest to identify gaps in the service journey.
Standards design
We create a service playbook tailored to your concept, covering every guest touchpoint.
Team training
We train your floor team on the new standards, upselling techniques, and floor management.
Track and improve
We set KPIs, run follow-up assessments, and refine the approach based on results.
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Frequently Asked Questions
Common questions about this service.
Will this feel corporate and scripted?
No. We build standards that match your restaurant's personality. A neighbourhood bistro needs different service to a fine dining room. The framework is consistent but the execution reflects your brand.
How do you measure the impact?
We track average spend per head, covers per hour, upsell conversion rates, and guest feedback scores. You will see the numbers move within the first month.
Can you help with recruitment too?
Yes. We can help you write better job ads, improve your interview process, and create onboarding programmes that set new staff up for success from day one.
Ready to Get Started?
Book a free strategy call to discuss how we can help.