Allergen Management Consulting

Protect your customers and your business with proper allergen management.

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Natasha's Law Compliance

Pre-packed for direct sale items need full ingredient labelling but you are not confident your labelling is correct.

Staff Knowledge

Your team cannot confidently answer allergen questions or explain your procedures.

Cross-Contamination Risk

Your kitchen processes do not adequately separate allergens or prevent cross-contamination.

Documentation Gaps

You do not have a comprehensive allergen matrix or documented procedures for handling allergen requests.

Allergen Audit

We review your menu, recipes, suppliers, and kitchen processes to identify all allergen risks and compliance gaps.

Allergen Matrix Development

We create a comprehensive allergen matrix covering all 14 declarable allergens across your full menu.

Procedure Design

We design practical procedures for handling allergen requests, preventing cross-contamination, and managing ingredient changes.

Team Training

We train your kitchen and front of house teams on allergen awareness, communication, and emergency response.

1

Allergen audit

We review your menu, recipes, and kitchen processes to map all allergen risks.

2

Matrix and documentation

We create your allergen matrix and design practical procedures for your team.

3

Training delivery

We train all relevant staff on allergen awareness, procedures, and customer communication.

4

Verification

We check that procedures are being followed and documentation is maintained correctly.

Explore All Compliance Consulting Services

This is one area of our compliance consulting expertise. See all the ways we help.

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Allergen Matrix Builder

Free tool to build your allergen matrix

How to Set Up Allergen Procedures

Step-by-step allergen procedure setup

How to Train Staff on Allergens

Allergen awareness training guide

Anaphylaxis From Undeclared Allergen

The severe consequences of allergen failures

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What are the 14 declarable allergens?

Celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame, soybeans, and sulphur dioxide. All must be declared if present in your food.

What is Natasha's Law?

Natasha's Law (October 2021) requires food businesses to provide full ingredient labelling on pre-packed for direct sale (PPDS) food. This affects any food that is packaged before a customer orders it, even if made on the premises.

Do I need an allergen matrix if I am a small business?

Yes. Every food business must be able to provide allergen information to customers. An allergen matrix is the most practical way to do this and is expected by EHOs during inspections.

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